These are the terms and conditions (the "Terms") on which we facilitate bookings for the purchase of tickets for events and performances through a platform (the "Coras Services") accessible on our website or on the websites of our partners (the "Websites"). Please read these terms carefully before you submit your order to us. By using the Websites and/or the Coras Services you acknowledge and agree to the Terms. If you do not agree to the Terms as set out below, please do not use the Coras Services.
We are Corasdotio Limited, a company registered in Ireland and trading under the name "Coras". Our company registration number is 572005 and our registered office is at 32 Stephen's Lane, Dublin 2. Our registered VAT number is IE3394316KH.
If we have to contact you we will use the contact details that you provided to us.
The Coras Services provide an online booking platform through which you can purchase tickets for events, performances and any other additional services provided by third parties organisers (the "Organiser"). While we reserve the right to set event ticket or booking fees, by providing the Coras Services, we act as an intermediary and mere facilitator between you and the Organiser. We do not set the event terms between you and the Organiser or any other conditions of purchase, or any other matters related to the events, performances or any other additional services provided by the Organiser. We are not the Organiser and merely provide a facility for you to purchase tickets.
By purchasing a ticket through the Coras Services you enter into a direct (legally binding) contractual relationship with the Organiser with which you make a reservation, booking or purchase a service (as applicable). From the point at which you purchase your ticket, we act solely as an intermediary between you and the Organiser.
In order to use the Coras Services, you may be required to create and/or log into an account on the Websites. This is so that we and our partners can provide you with easy access to your personal section of the Websites. You are solely responsible for maintaining the confidentiality of your password and account, and you are fully responsible for all activities that occur under your password or account.
You are entitled at any stage to delete the account you have on the Websites. To exercise this right, you will need to contact us or our partners on the email addresses provided at registration.
To purchase tickets for certain events or performances available through the Coras Services or the Websites, you may be required to be over the age of eighteen (18) or twenty one (21) (as applicable). It is your responsibility to check that you qualify to purchase the tickets and to attend the event or performance for which you purchased the ticket. Coras accepts no responsibility should you be refused entry on account of your age into any event or performance for which tickets were purchased through the Coras Services.
When you make an order to purchase a ticket for an event or performance through the Coras Services or through the Websites or the services of our partners, this is deemed to be an offer to the Organiser. We will communicate your offer to the Organiser who will review and verify ticket availability and your payment details will be processed by a third party electronic payment services provider (the "Payment Services Provider").
When ticket availability has been confirmed and payment for the purchase has been processed by the Payment Services Provider, we will issue a purchase confirmation email to you on behalf of the Organiser.
The Organiser's acceptance of your offer will take place when you receive the purchase confirmation email from us, at which point a contract will come into existence between you and the Organiser.
If the Organiser is unable to accept your order, we will inform you of this via email. However, it is possible that your payment will be processed even if there are no tickets for your selected event or performance available. If a charge is made to your card and the Organiser is unable to accept your offer, we will provide you with a full refund for your purchase.
We are not responsible or liable for the non-delivery of emails or the delivery of emails into your "spam" or "junk mail" folders or other communications from us or for failures in the payment collection or invoicing functionality of the Coras Services which are caused by technical matters beyond our control.
The Coras Services may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us. Illegal and/or unauthorised use of the Coras Services is prohibited. Unauthorised commercial advertisements, affiliate links and other forms of solicitation may be removed from your account without notice and may result in termination of your privileges. Appropriate legal action will be taken for any illegal or unauthorised use of the Coras Services. You are prohibited from selling, trading or otherwise transferring your Coras account to another party.
The prices for the tickets purchased through the Coras Services are displayed on the Websites. These prices will include any applicable booking fees charged per ticket. Depending on the method of delivery selected by you at checkout, there may be an additional delivery fee added to your order. After you have chosen a method of delivery, this fee will be included in the full price communicated to you before you purchase a ticket. Some of our event partners may add on additional fees such as local taxes, venue restoration fees and other fees necessary to facilitate the purchase. Any such fees (as applicable) will also be displayed on the Website and should be considered by you before purchasing a ticket.
We make every effort to ensure that prices quoted at the time a purchase is made through the Coras Services are accurate. Nonetheless, if you choose to pay for the tickets in your local currency we reserve the right to amend the price quoted at the time of purchase is made. The foreign exchange rates used by us to display prices in the currency chosen by you are updated frequently, however, all prices are subject to change without prior notice due to currency fluctuation
We accept payment with many major credit and debit cards and via payment platforms which may be updated and/or changed at our discretion.
When you purchase a ticket for an event through the Coras Services, this order will be communicated to the Organiser
Once ticket availability has been confirmed by the Organiser, your payment for the purchase will be processed by the Payment Services Provider.
Once payment has been confirmed by the Payment Services Provider, we will issue a purchase confirmation email to you on behalf of the Organiser.
We will at all times endeavour to ensure that all credit card and debit card transactions or any other transactions on the Websites are secure however, if unauthorised charges appear on your credit card or debit card statement or any card used by you to purchase tickets through the Coras Services at any time during or after you purchase a ticket or disclose your card details on the Coras Services, we shall not be liable or responsible in any way in respect of any damage or loss of whatsoever nature suffered by you arising from or in any way connected with said use, transaction or disclosure, subject only to any statutory rights which you may have.
Your tickets will only be available at the venue for collection. You can collect your tickets directly from the venue's box office or other designated collection point on the day of the event.
When you collect your tickets from the venue box office or other designated collection point, it is your responsibility to produce on collection:
the order reference number;
the debit or credit card used to purchase the tickets; and
a valid form of identification.
Certain venues at which events or performances take place might not release the tickets if any of the information presented on collection does not match the name of the person that purchased the ticket(s).
Event changes or cancellations
If for any reason a performance or event for which you have purchased a ticket through the Coras Services or the Websites is cancelled or changed after you have purchased a ticket and it is not possible to substitute another performance or event satisfactory or suitable to you, then we will arrange to provide you with a full refund of the ticket price paid by you and neither party shall be under any further obligation or liability to the other with respect to the applicable purchases. No booking fees or other discretionary transaction fees will be refunded
It is your responsibility to check the Websites or the websites of the Organiser for changes in time, date and location of the event or performance for which you have purchased a ticket.
The Coras Services and our website contains intellectual property, which is the proprietary property of Coras or its licensors ("Coras IP"). This includes, but is not limited to, copyrights, trade marks, information about technology, and other proprietary rights, and may be provided in the form of text, graphic, audio and video downloads, links or source codes. Coras retains the rights to the Coras IP and reserves all rights in respect of same.
Subject to the Terms, we grant you a non-exclusive, non-transferable, limited, revocable right to access and use the Coras Services and our website and the material displayed thereon. However, no right, title or interest in any such materials will be granted or transferred to you as a result of any permitted use of such materials.
All materials incorporated in or accessible through the Coras Services and our website, including, without limitation, text, photographs, images, graphics, illustrations, logos, button icons, audio clips, video clips, software and other content, and the compilation, collection, arrangement and assembly thereof (including the look and feel of the Coras Services and our website), are owned, controlled or licensed by Coras, or by the original creators of such materials or their permitted licensors. Such materials may be used only for viewing the Coras Services and our website in the ordinary course or as a resource for using the Coras Services. Any other use of such materials, including any copying, reproduction, modification, sale, distribution, extraction, re-use, transmission, republication, downloading, display, posting, performance or other exploitation thereof by any means or medium without the prior written permission of the copyright owner is strictly prohibited.
How we may use your personal information
We will use any personal information you provide to us including but not limited to your name, address, phone number, email address and payment information:
to supply the Coras Services to you;
to supply additional services to you related to the Coras Services; and
to process your payment.
We may disclose your personal information to the Organiser, our partners, agents, service providers, professional advisers, any member of our group, to third parties in connection with the sale or acquisition of any business or assets in which we are involved, and to such other third parties as may reasonably be required in connection with the purposes referred to in these Terms or as otherwise required or permitted by applicable law. The disclosures of your personal information described in these Terms may involve the transfer of your personal data to a country outside of the European Economic Area where the level of data protection is not as high as in Ireland. By providing us with your personal information you agree to such transfers of your personal information.
We never give or otherwise share your personal information with third parties other than the third parties listed in Clause 10.2 unless legally obliged to do so.
The Coras Services and the Websites are made available to users as is and we make no warranties or representations that the Coras Services, the Websites or the technology (servers etc.) making the Coras Services available and supporting the Coras Services will be without fault or defects or that the information posted via the Coras Services is free from infection by viruses or anything else with contaminating or destructive properties. We accept no liability for any infection or effects from harmful applications such as, but not limited to, viruses, Trojans, tampering, fraud or theft, error, technical failure, omissions, delay, unauthorised access or any event which corrupts the acceptable administration, communication and integrity of the Coras Services.
Warranty and limitation of liability
To the extent permitted by applicable laws neither Coras nor any of our affiliates, directors, owners, employees, partners and subsidiaries shall have any liability under any circumstances for economic or indirect loss or damage of any kind. If you use the Coras Services for any commercial, business or re-sale purpose we will have no liability to you for any loss or damages including, without limitation, any loss of profit, loss of business, business interruption, or loss of business opportunity
If we fail to comply with the Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
We are not liable for any loss, distress or injury you may suffer as a result of any agreement or arrangement which you enter into with any of our partners or the Organisers. If you agree to purchase a ticket through the Coras Services or to take part in research conducted by our partners, you will enter into a separate contract with them. We would advise you to read the terms and conditions of any third party contract carefully.
Without affecting Clause 12.2, our total liability to you (no matter on what legal grounds you base your claim) shall never exceed the total amount paid by you when making a booking through the Coras Services.
Communication between us / disputes
If you wish to contact us in writing, or if any condition in these Terms requires you to give us notice in writing, you can send this to us by e-mail to email@example.com. We will confirm receipt of this by contacting you by e-mail.
If we have to contact you or give you notice in writing, we will do so by e-mail or by registered post to the address you provide to us when you purchase a ticket or register to use the Coras Services.
The following is a link to the European Commission’s Online Dispute Resolution platform which is dedicated to helping consumers and traders resolve their disputes out-of-court: http://ec.europa.eu/odr.
Complaints and alternative dispute resolutions:
Should you have any complaints regarding your ticket purchase please use our customer contact form here https://tickets.ryanair.com/#/gb/en/help/contact. We will acknowledge all customer queries within 24 hours and do our utmost to provide a satisfactory resolution.
If, however, we are unable to settle any dispute by negotiation within 21 days and you are not satisfied with our final response, you may attempt to settle it through Alternative Dispute Resolution and can contact the Society of Ticket Agents and Retailers (STAR). Coras is a member of STAR and they provide a free and approved dispute resolution service for customers of STAR members.
You can reach STAR on 01904 234 737, or +44 1904 2347373 if calling from outside the UK (10am-5pm Monday to Friday), or by completing the complaints form or email firstname.lastname@example.org. If you’d prefer to write to them, their address is:
Society of Ticket Agents and Retailers
PO Box 708
St Leonard’s Place
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by any act or event beyond our reasonable control, including failure of third party websites, services or platforms or public or private telecommunications networks ("Event Outside Our Control").
If the Coras Services are affected by an Event Outside Our Control, we will notify you as soon as possible via email to let you know.
The headings in this agreement are inserted for convenience only and shall not affect its construction.
A reference to a particular law is a reference to it as it is in force for the time being taking account of any amendment, extension, or re-enactment and includes any subordinate legislation for the time being in force made under it.
Unless the context otherwise requires, a reference to one gender shall include a reference to the other genders.
Unless the context otherwise requires, words in the singular include the plural and in the plural include the singular.
Any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.
Other important terms
We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if this occurs.
You may not transfer your rights or your obligations under the Terms.
This contract is between you and us. No other person shall have any right to enforce any of its terms.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them is unlawful, the remaining paragraphs will remain in full force and effect.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of this contract, it will not mean that you are no longer obliged to do those things and it will not prevent us taking steps against you at a later date.
These terms are governed by Irish law and except as required pursuant to applicable law, legal proceedings arising out of or in relation to any aspect of our agreement must be brought exclusively in the Irish courts. This does not affect your statutory rights. If you are using the Coras Services as a consumer, you are entitled to any mandatory consumer protection applicable in the country in which you reside.
These Terms have been entered into on the date you accept these Terms.
You should print a copy of these Terms for future reference.
Last updated 17th March 2017